Refund policy

At Luxero, customer satisfaction is our priority. Please read our return policy carefully before placing an order.

• Customers must record a complete unboxing video while opening their parcel. This video is mandatory for any return or exchange request.
• Returns or exchanges will only be accepted if the product is defective, damaged, or has any fault.
• Customers must report the issue within 7 days of receiving their order.
• The unboxing video must clearly show the package being opened from start to finish without any cuts or edits.
• Returns will not be accepted for reasons such as change of mind, personal preference, or ordering the wrong product.
• Once your claim is approved, we will provide a replacement, exchange, or suitable solution.

For return requests, contact us on WhatsApp: +92 371 0703902

We reserve the right to reject any return request if the unboxing video is not provided or if the issue cannot be verified.